Service Update

4 Towers TMO are working hard in order to ensure we continue to provide essential services to residents during the COVID 19 pandemic.

In order to reduce the risk of contact between TMO staff, the office will be open on a reduced basis with only one member of staff usually present at any one time.

Our caretaking and cleaning staff are working hard in order to ensure that communal areas remain clean and safe, with particular emphasis placed on cleaning contact points such as buttons and door handles.

Our repairs provider (Wrekin Housing Trust) is presently only offering emergency repairs to residents; all non-emergency repairs will be addressed after lockdown measures have been eased.

You can phone the office in the usual way by calling 0121 426 4862. For emergency repairs you can call 01952 217 217. If you live in either Metchley, Derwent or Coniston House and you have an emergency repair related to heating or hot water, call 0121 216 3330. If you have an emergency which is not related to repairs and the office is unmanned, you can call 07719 518 104 (this line is open during office hours).

We would like to thank residents for their patience during this challenging and unprecedented time.

Support

4 Towers TMO is working with Quinton and Oldbury foodbanks to provide free short term, emergency food parcels to individuals and families in crisis. This service is intended for those individuals who are in financial crisis, to the extent that they have insufficient means to buy food and offers help on a short-term basis. As a registered referral agency, 4 Towers TMO can issue vouchers which residents can redeem at local foodbanks, provided they meet the correct criteria. If you believe that you may be eligible and would like to apply, call the 4 Towers office to find out more.

For many people, self isolation and social distancing may have a negative impact on mental health. Fortunately, there are many different support services currently available. Please see the contact details below for various support groups which have been set out by Birmingham and Solihull Mental Health – one of these groups will be apply to either you or your family members.

0-18 years old: 0207 841 4470

(10 am to 6 pm 7 days a week)

Over 18 years old: 0121 262 3555

(9 am to 11 pm 7 days a week)

Key workers including NHS staff: 0121 663 1217

(9 am – 11 pm 7 days a week)

For information and advice on many of the support services which are available during the COVID 19 pandemic, please refer to our ‘Coronavirus Support Sheet’ which was distributed to all residents. The support sheet is also available to download by clicking the relevant button below. 

Government guidance regarding COVID 19 is constantly changing and so we recommend that you look out for the latest updates. Click the button below to view the latest government guildines. 

Please find attached our latest COVID-19 newsletter which has been delivered to all residents. It includes the information and advice on a host of helpful support services.