Service Update

4 Towers TMO are working hard in order to ensure we continue to provide essential services to residents during the COVID 19 pandemic.

In order to reduce the risk of contact between TMO staff, the office will be open with reduced office staffing. Only in exceptional circumstances will we meet residents in the office; in these instances we will ensure we are fully compliant with the latest government guidance.

Our caretaking and cleaning staff are working hard in order to ensure that communal areas remain clean and safe, with particular emphasis placed on cleaning contact points such as buttons and door handles. We have also supplimented our cleaning service with a cleaner attending twice on Saturday and twice on Sunday in order to ensure our blocks stay as clean as possible throughout the week.

Our repairs provider (Wrekin Housing Trust) are now operating a normal repairs service following a reduced service during the outbreak.

During the current pandemic, you can phone the office in the usual way by calling 0121 426 4862.

For emergency out of hours repairs you can call 01952 217 217. If you live in either Metchley, Derwent or Coniston House and you have an emergency out of hours repair related to heating or hot water, call 0121 216 3330. If you have an emergency which is not related to repairs and the office is unmanned, you can call 07719 518 104 (this line is open during office hours).

We would like to thank residents for their patience during this challenging and unprecedented time.

Support

4 Towers TMO is working with both Quinton and Oldbury foodbanks and the Active and Wellbeing Society to provide free short term, emergency food parcels to individuals and families in crisis. This service is intended for those individuals who are in financial crisis, to the extent that they have insufficient means to buy food and offers help on a short-term basis. As a registered referral agency, 4 Towers TMO can issue vouchers which residents can redeem at local foodbanks, provided they meet the correct criteria. If you believe that you may be eligible and would like to apply, call the 4 Towers office to find out more.

For many people, self isolation and social distancing may have a negative impact on mental health. Fortunately, there are many different support services currently available. Please see the contact details below for various support groups which have been set out by Birmingham and Solihull Mental Health – one of these groups will be apply to either you or your family members.

0-18 years old: 0207 841 4470

(10 am to 6 pm 7 days a week)

Over 18 years old: 0121 262 3555

(9 am to 11 pm 7 days a week)

Key workers including NHS staff: 0121 663 1217

(9 am – 11 pm 7 days a week)

For information and advice on many of the support services which are available during the COVID 19 pandemic, please refer to our ‘Coronavirus Support Sheet’ which was distributed to all residents. The support sheet is also available to download by clicking the relevant button below. 

Government guidance regarding COVID 19 is constantly changing and so we recommend that you look out for the latest updates. Click the button below to view the latest national government guidelines. 

To view the latest government guidelines specifically for Birmingham, use the following link. 

https://www.birmingham.gov.uk/coronavirus_advice

The Birmingham in Bloom Awards 2020 aims to encourage tenants and leaseholders, resident groups and local communities to take pride in their neighbourhoods and reward them for making Birmingham a more pleasing, cleaner and greener place to live in.

If you would like to enter the competition or if you would like to learn more, click the link below.

Please find attached our latest COVID-19 newsletter which has been delivered to all residents. It includes the information and advice on a host of helpful support services.